Appointments usually last 10 minutes. If you have more than one issue to discuss, let us know when booking so we can allow more time.

We send appointment confirmations, reminders, and important information by text. If you don’t want to receive texts, just tell the Reception Staff, and they will update your details. Please keep your contact information up to date so we can reach you.

Please be on time for your appointment. If you are more than halfway through your scheduled time, the doctor may not be able to see you. If you miss your appointment, you will need to reschedule for the next routine appointment, unless it is an emergency.

1. Text link: Use the link in your appointment confirmation text — available 24/7 up to an hour before your appointment.
2. Phone line: Call the practice to cancel your appointment on 01642 780113.
3. In person: Pop in and let a member of the team know; we’ll take care of it.

Please tell us if you need an interpreter, have special communication needs, prefer a certain doctor or nurse, or want to have your appointment by phone, face-to-face, or video call, let the receptionist know when you book.

You can pre-book appointments around your busy daily schedules and appointments are available 7 days a week.

Click Here for more information.

Patients who require a home visit need to call the Practice before 10.30am. The Receptionist will need to ask some questions about your symptoms so that this information can be passed to the Doctor who will assess your request. We request that, all other patients attend the surgery apart from the genuinely housebound, rather than request a home visit because of the extra time home visiting takes. On average 4 to 5 patients can be seen in the practice during the time it takes to do 1 home visit. Also, better care could be available at the practice due to better lighting, examination facilities and equipment. Please note that the doctor will decide whether or not a visit is appropriate and may telephone you rather than visit if deemed appropriate by the doctor.

To book a routine clinical appointment, you can submit a non-urgent medical request via SystmConnect.  This will then be triaged by our dedicated team and we will be in contact with a suitable appointment. Use this link to access SystmConnect to submit a request for a routine appointment: https://systmonline.tpp-uk.com/2/OnlineConsultation?OrgId=A81066 

As a Training/Teaching Practice we have a commitment to the education and training of GP Registrars and Medical Students. You will always be asked if you consent to a student being present during your consultation.

If you think you need to be seen urgently, please call the practice and discuss your query with the team.

Please do not submit urgent queries online. If your query is urgent you should call the practice.

 At TBMG, we have a team of skilled staff who work with our GPs to care for patients. When you contact us, our receptionists might ask a few questions to make sure you see the right person. Here's who you might see:

• Practice Nurse: Practice nurses help with checking your health, treating illnesses, and giving advice to keep you healthy. They work with doctors to care for patients.

• Healthcare Assistant: Healthcare assistants do things like dressing wounds, giving vaccines, taking blood pressure, doing health checks, and more.

• Clinical Pharmacist: Our clinical pharmacists help with medicine reviews, answering questions about your medication, and making sure you're on the right medicine.

• Pharmacy Technician: They help with repeat prescriptions, changing how much medicine you get, and finding other medicines if your usual one isn't available.

• Mental Health Practitioner: They support both children and adults with emotional and mental health issues, providing longer appointments and connecting you to the right services.

• Social Prescribers: They help patients with non-medical issues like finances, work, emotional well-being, and loneliness, to improve your overall health.

• First Contact Practitioner: If you have problems with your muscles, bones, or joints and haven't seen a GP yet, they can assess and treat you, and refer you for x-rays or other treatments if needed.

• Advanced Practitioner: They assess your symptoms, give a diagnosis, and decide the best treatment plan. They can also arrange for tests and investigations if needed.

• General Practice Assistant: GPAs offer services like vaccinations, health checks, and annual reviews, with longer appointments to give more time to address your needs.

For information related to named accoutnable GPs, please see policies.